Shipping policy

Last updated: January 13, 2026

This Shipping Policy applies to all purchases made on zylax.shop and outlines our fulfillment and delivery practices.

Order Processing Time

All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility.

Shipping Time & Delivery Estimates

We provide international shipping from our facilities in the United States to our customers in the United Kingdom to ensure you receive high-quality live stream equipment.

  • Shipping Origin: All orders are shipped from our warehouse located in the United States.
  • Estimated Shipping Time: Once dispatched, the estimated international shipping time to the United Kingdom is 7 to 13 business days.
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.

Shipping Cost

We offer Free Shipping on all orders to the United Kingdom. No handling or additional delivery fees apply at checkout.

Tax Information

  • Import Duties & VAT: Since we ship from the United States to the United Kingdom, your order may be subject to Value Added Tax (VAT), customs duties, or fees levied by the UK government upon arrival. These charges are the responsibility of the recipient.
  • Sales Tax: As a US-based business shipping internationally, US sales tax will not be charged for orders delivered to the UK.

Shipping Locations

We currently ship to the United Kingdom. If your specific destination within the UK is not listed at checkout, please contact us for further assistance.

Tracking Your Order

Once your order has shipped, you will receive an email containing a tracking number. You can track your shipment status through the link provided in the email to monitor your package's transit from the USA to the UK.

Delays

Delivery times are estimates and may vary due to external factors such as customs clearance procedures in the UK, weather disruptions, or carrier delays. We appreciate your understanding in the event of any unforeseen international logistics delays.

Contact Information

If you have any questions regarding our shipping policy, please contact us:

  • Operator: Stephanie Cherie Martinez
  • Email: support@zylax.shop
  • Address: 20921 44TH AVE W APT A313, LYNNWOOD, WA 98036-7761, USA
  • Phone: +1 785 496 2575